Shipping policy

SHIPPING POLICY

Order Processing

Orders are generally processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. Processing times may be longer during busy periods or for large-volume orders.

Shipping

We ship within Canada using available courier and freight services. Shipping options, charges, and estimated delivery times are displayed at checkout when available. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Large or wholesale orders may require a separate freight quote. If additional arrangements are required, we will contact you before shipping the order.

Local Delivery

Local delivery may be available for qualifying orders within our service area. Eligibility, charges, and delivery arrangements depend on the order size and delivery location.

Local Pickup

Local pickup is available from our North York location at:

Unit 34, 601 Magnetic Drive
North York, Ontario M3J 3J2
Canada

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Order Changes and Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address or order detail needs to be changed. We cannot guarantee changes after an order has been processed or shipped.

Damaged, Missing, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, is missing, or is incorrect, contact us promptly at info@sturdypack.ca and include your order number, a description of the issue, and photographs when applicable.

Contact

For questions about shipping, delivery, freight orders, or local pickup, contact us at info@sturdypack.ca or +1 647-805-3680.